Soul’s Echo

At Bloom Stone, we are committed to providing accurate product descriptions and high-quality pieces you’ll love.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Important:

To ensure a smooth return process, we recommend recording a video while opening your package.

• Delivery Time: 3–6 working days
• Order Confirmation: Within 24–36 hours of placing your order
• Delivery Charges: PKR 300 Nationwide
• Tracking Details: A tracking ID will be shared via email once your order has been shipped

Returns & Exchanges Policy

At Bloom Stone, we are committed to delivering high-quality products with accurate descriptions.
As a small business, we take great care in ensuring every order meets our standards and your expectations.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 24 hours so we can resolve the issue promptly.

To ensure a smooth claims process, we strongly recommend recording a video while opening your package.

Eligible for Returns / Replacement

We accept returns or replacements only if:

• The item arrives damaged or broken.
• You receive an incorrect item.
• The item does not match the description significantly.

If your request is approved, we will cover the return shipping cost.

How to Request a Replacement

Please email us at bloomstone.pk@gmail.com

• Order number (as the subject line)
• Your name
• A short description of the issue
• Clear photos/videos showing the problem

Important Notes

• Returns are not accepted for change of mind or personal preference
• Any issue must be reported within 24 hours of delivery
• Items must be unused, in original condition, and with all packaging intact
• We do not cover damage caused by misuse, mishandling, or normal wear and tear