Returns & Exchanges Policy

At Bloom Stone, we are committed to providing high-quality products with accurate descriptions and original product images. As a small business, we take great care in ensuring every order meets our quality standards and your expectations.

Please inspect your order immediately upon delivery. If you receive a damaged, defective, missing, or incorrect item, contact us within 24 hours of receiving your order so we can review the issue and assist you promptly.

To help us process claims fairly and efficiently, we strongly recommend recording a clear, uninterrupted video while opening your package.

Eligible for Returns or Replacements

Returns or replacements will only be considered if:

The item arrives damaged or defective.
You receive an incorrect item.
The item received is materially or significantly different from the description and images provided on our website.

If your claim is approved, Bloom Stone will cover the return shipping costs.

How To Submit Claim

Please contact us within 24 hours of delivery and provide the following information:

Order number (included in the email subject line)

Full name

Brief description of the issue
Clear photos and/or videos showing the problem
Unboxing video of the package

You can reach us at:

Email: bloomstone.pk@gmail,com
WhatsApp: +92 300 1202706

Important Conditions

An unboxing video is required for claims involving damaged, missing, incorrect, or defective items. Claims submitted without an unboxing video may not be eligible for a replacement or refund.

Any issue must be reported within 24 hours of delivery.

Items must remain unused, in their original condition, and include all original packaging.

Returns, exchanges, or refunds are not available for change of mind, personal preference, or ordering mistakes made by the customer.

Minor variations in color, texture, size, or appearance that may occur due to screen settings, lighting, or handmade manufacturing processes do not qualify as defects.

We are not responsible for damage resulting from misuse, mishandling, improper care, accidents, or normal wear and tear after delivery.

Processing Time

Once your claim has been reviewed and approved, replacements will be processed within 3–7 business days after verification.

Our Commitment

Customer satisfaction is important to us. We strive to provide clear product information, accurate imagery, and responsive customer support so you can shop with confidence. If you have any questions before placing an order, please contact us and we will be happy to assist you.