Orders are typically processed within 1–3 business days after payment confirmation; however, processing times may be slightly longer during sales, holidays, or periods of high demand. Delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances beyond our control. Customers are responsible for providing accurate shipping information, and Bloom Stone cannot be held responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete address details. Upon receiving your order, please inspect it carefully. For your protection and to assist with any claims, we strongly recommend recording a clear unboxing video when opening your package. Any issues relating to damaged, missing, defective, or incorrect items must be reported within 24 hours of delivery and supported by relevant photos and videos. While we strive to ensure timely delivery, Bloom Stone is not liable for delays caused by courier services or circumstances beyond our reasonable control.