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DOES BLOOM STONE HAVE ANY OTHER WEBSITE OR ONLINE STORE?
Bloom Stone operates through our official website, www.shopbloomstone.com , and our official Instagram account, @bloomstone.pk. We do not operate any other websites, online stores, or social media accounts.
To ensure a safe shopping experience, please verify that you are purchasing through our official channels before placing an order. Be cautious of any website, account, or individual falsely claiming to represent Bloom Stone.
If you come across any suspicious website, account, or activity using our name, please report it to us immediately at bloomstone.pk@gmail.com.
How do I know if Bloom Stone has confirmed my order?
Once your order is successfully placed, you will receive an order confirmation via email or WhatsApp. If you do not receive confirmation within 24-36 hours, please contact our support team.
How do I confirm my order?
After placing your order, please send your payment screenshot on WhatsApp at +92 300 1202706 for verification.
ARE YOUR DRINKWARE PRODUCTS ORIGINAL?
Our drinkware collection consists of premium-quality master copies designed to closely match the appearance, functionality, and overall experience of the original products. We believe in complete transparency and clearly communicate this to our customers before purchase. While these items are not manufactured by the original brand, we carefully source high-quality products that meet our standards for durability, finish, and performance. Our goal is to offer exceptional quality and value, allowing customers to enjoy a premium experience at a more accessible price point.
How can I contact you for assistance or product videos?
For product videos, order assistance, or any questions, feel free to contact us via WhatsApp or Instagram.
How do I make a purchase?
Simply browse our collections, select your preferred product, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping details and complete your order.
Do you offer Cash On Delivery (COD)?
Yes. A 50% advance payment is required to confirm all COD orders. The remaining balance will be collected upon delivery.
Can I change my shipping address after my order is placed?
If your order has not yet been processed or shipped, we may be able to update your shipping address. Please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee address changes.
Can I pre-book my online order?
At this time, pre-booking your order online is not an option.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can i track my order?
Once your order has been dispatched, tracking details will be shared via email or WhatsApp so you can monitor your shipment's progress.
Do you ship internationally?
Currently, we only ship within Pakistan. If international shipping becomes available in the future, updates will be posted on our website.
When will my order be shipped?
We work with trusted courier partners across Pakistan to ensure your order is delivered safely and securely. Once your order has been processed and dispatched, tracking information will be shared via email or WhatsApp so you can monitor its journey. Delivery times may vary depending on your location and courier operations.
What is your return policy?
At Bloom Stone, returns and replacements are only accepted for items that arrive damaged, defective, incorrect, or are significantly different from the description and images provided on our website. All claims must be reported within 24 hours of delivery and must be supported by clear photos, videos, and a complete unboxing video. Claims submitted without an unboxing video may not be eligible for replacement or refund. We do not accept returns, exchanges, or refunds for change of mind, personal preference, ordering mistakes, or minor variations in color, texture, size, or appearance that may result from screen settings, lighting, or manufacturing processes. We are not responsible for damage resulting from misuse, mishandling, improper care, accidents, modifications, or normal wear and tear after delivery and acceptance of the order by the customer.
How long will it take until I receive my order?
Delivery usually takes 2–7 business days depending on your location. Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
