At Bloom Stone, we are committed to providing accurate product descriptions and high-quality pieces you’ll love.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Important:
To ensure a smooth return process, we recommend recording a video while opening your package.
- Delivery Time: 3–6 working days
- Order Confirmation: Within 24–36 hours of placing your order
- Delivery Charges: PKR 300 Nationwide
- Tracking Details: A tracking ID will be shared via email once your order has been shipped
Returns & Exchanges Policy
At Bloom Stone, we are committed to delivering high-quality products with accurate descriptions.
As a small business, we take great care in ensuring every order meets our standards and your expectations.
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 24 hours so we can resolve the issue promptly.
To ensure a smooth claims process, we strongly recommend recording a video while opening your package.
Eligible for Returns / Replacement
We accept returns or replacements only if:
- The item arrives damaged or broken.
- You receive an incorrect item.
- The item does not match the description significantly.
If your request is approved, we will cover the return shipping cost.
How to Request a Replacement
Please email us at bloomstone.pk@gmail.com
- Order number (as the subject line)
- Your name
- A short description of the issue
- Clear photos/videos showing the problem
Important Notes
- Returns are not accepted for change of mind or personal preference
- Any issue must be reported within 24 hours of delivery
- Items must be unused, in original condition, and with all packaging intact
- We do not cover damage caused by misuse, mishandling, or normal wear and tear
